Shipping Policy

Last updated: 12/1/2026

This Shipping Policy outlines the terms, conditions, and timelines related to the delivery of orders placed on NovaMarket Hub.

1. Shipping Destinations

NovaMarket Hub ships to customers located in:

• The European Union
• The United Kingdom

Orders are shipped from EU and/or UK warehouses, depending on product availability and delivery destination.

2. Order Processing Time

• Orders are processed within 2 business days.
• Processing occurs Monday to Friday, excluding public holidays.
• Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed, it is prepared for shipment and handed over to the carrier.

3. Delivery Time

• Estimated delivery time: up to 7 business days after dispatch.

Delivery times are estimates and may vary due to factors beyond our control, including:

• Carrier delays
• Weather conditions
• Peak periods or public holidays

Estimated delivery windows are displayed at checkout where available.

4. Shipping Methods & Rates

Available shipping options are shown at checkout and may include:

Standard Delivery — Free

• Reliable standard shipping
• Tracking included where available

Priority Delivery (Insured)

• Optional premium service
• Includes shipment insurance
• Enhanced tracking
• Additional cost displayed at checkout

All shipping costs are clearly displayed before order confirmation. We do not apply hidden fees.

5. Tracking Information

When available, tracking details are provided via email once your order has been dispatched. Please allow some time for tracking information to update after shipment.

6. Delays & Exceptions

NovaMarket Hub is not responsible for delays caused by:

• Third-party shipping carriers
• Incorrect or incomplete delivery information provided by the customer
• Events outside our reasonable control

In such cases, we will assist customers where possible by liaising with the carrier.

7. Failed or Undeliverable Shipments

If an order is returned to us due to:

• Incorrect address information
• Failed delivery attempts

We may contact you to arrange re-shipment or issue a refund, subject to applicable costs.

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us as soon as possible at: 📧 novamarketshub@gmail.com

Include your order number and photos of the issue to allow us to investigate and resolve the matter promptly.

9. Customs & Duties

For shipments within the EU and UK, no additional customs duties are generally applicable. If any customs-related charges apply, they will be clearly communicated where required by law.

10. Contact Information

For questions regarding shipping, delivery, or tracking, please contact our customer support team:

📧 novamarketshub@gmail.com 📞 +447553769042

11. Policy Updates

NovaMarket Hub reserves the right to update or modify this Shipping Policy at any time. The most recent version will always be published on this website.

We are committed to providing reliable, transparent, and compliant shipping services for all our customers.