Returns & Refunds Policy

Overview

At NovaMarket Hub, customer satisfaction and transparency are a priority.

This Returns & Refunds Policy outlines the conditions, procedures, and timelines applicable to returns and refunds in accordance with applicable EU and UK consumer protection laws.

By placing an order on our website, you agree to the terms set out below.

1. Right of Withdrawal (14-Day Return Period)

In accordance with EU and UK consumer regulations, customers have the right to withdraw from their purchase within 14 days after delivery, without providing any reason.

The withdrawal period expires 14 days from the day you (or a third party appointed by you) receive the goods.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 14 days of delivery.
• The product must be returned in its original condition.
• The item must not show signs of use beyond what is necessary to establish its nature and functionality.
• All original accessories, packaging, and included items must be returned.

We reserve the right to refuse returns that do not meet these conditions.

3. Free Returns

Returns initiated within the 14-day withdrawal period are free of charge, unless otherwise stated.

To initiate a return, please contact us at: 📧 novamarketshub@gmail.com 📞 +447553769042

Our support team will provide return instructions and guidance.

4. Return Process

1. Contact our customer support team within 14 days of receiving your order.
2. Provide your order number and reason for return.
3. Follow the return instructions provided by our team.
4. Ship the item back as instructed.

Items sent back without prior authorization may not be accepted.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Refunds will be processed within a reasonable timeframe after inspection.
• Processing times may vary depending on the payment provider.
• Original shipping costs (if applicable) are refundable only where required by law.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery at: 📧 novamarketshub@gmail.com

Please include photos and order details to allow us to resolve the issue promptly. In such cases, we may offer a replacement, repair, or full refund, depending on the situation.

7. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

• Items damaged due to misuse or negligence.
• Items returned outside the 14-day period.
• Products missing essential components or packaging.

Any exclusions will be clearly stated on the product page.

8. Manufacturer Warranty

Returned products that fall outside the 14-day return window may still be eligible for support under the manufacturer’s warranty, subject to the manufacturer’s terms and conditions.

Warranty claims may require:

• Proof of purchase.
• Description of the defect.
• Compliance with manufacturer usage guidelines.

9. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original product (subject to eligibility) and place a new order.

10. Late or Missing Refunds

If you have not received a refund:

1. Check your bank account again.
2. Contact your card issuer or payment provider.
3. Contact your bank (processing times may vary).

If you have completed these steps and still have not received your refund, please contact us at: 📧 novamarketshub@gmail.com

11. Legal Rights

Nothing in this policy affects your statutory rights under applicable EU or UK consumer protection laws.

12. Policy Updates

NovaMarket Hub reserves the right to update or modify this Returns & Refunds Policy at any time. The latest version will always be published on this website.

Contact Information

For any questions regarding this policy or to initiate a return, please contact us:

NovaMarket Hub Email: novamarketshub@gmail.com

Phone: +447553769042